Cancellation
We accept cancellations within 24 H of the completion of your order and you will receive a full refund.
If you cancel your order after 24H of submitting your order. You will receive a refund of 80% of the order value.
We cannot cancel an order if the product has already been shipped.
Returns and Refunds
We accept return of products. Customers have the right to apply for a return within 30days and we will handle your return and refund request in 48 hours. The Refunds will be credited back to your original payment method within 7–15 business days after approval.
Late or missing refunds
If you haven’t received a refund more than a week, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at .
Please contact our Customer service at to get the return address.
-Email：support@q-ka.com