FAQ

We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the warehouse. Customers will only be charged once at most for shipping costs 25$(this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Please read our Return policy for more information

Please contact us by email support@q-ka.com, more details in return policy. It is important that you contact us for return address before returning your product. The unauthorized return address is not acceptable.

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href=\"#elementor-tab-title-2071\" data-style=\"default\">\n\t\t\t\t\tCan I cancel or change my order?\t\t\t\t\t</a>\n\t\t\t\t</h4>\n\t\t\t</div>\n\t\t\t<div id=\"elementor-tab-title-2071\" class=\"collapse accordion-tab-content show\">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p>We accept cancellations within 24 H of the completion of your order and you will receive a full refund.</p><p>If you cancel your order after 24H of submitting your order. You will receive a refund of 80% of the order value.</p>\t\t\t\t</div>\n\t\t\t</div>\n\t\t</div>\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link \" href=\"#elementor-tab-title-2073\" data-style=\"default\">\n\t\t\t\t\tCan I return the product?\t\t\t\t\t</a>\n\t\t\t\t</h4>\n\t\t\t</div>\n\t\t\t<div id=\"elementor-tab-title-2073\" class=\"collapse accordion-tab-content \">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p>We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the warehouse. Customers will only be charged once at most for shipping costs 25$(this includes returns); No restocking fee to be charged to the consumers for the return of a product.</p><p>Please read our Return policy for more information</p>\t\t\t\t</div>\n\t\t\t</div>\n\t\t</div>\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link \" href=\"#elementor-tab-title-2075\" data-style=\"default\">\n\t\t\t\t\tHow to return?\t\t\t\t\t</a>\n\t\t\t\t</h4>\n\t\t\t</div>\n\t\t\t<div id=\"elementor-tab-title-2075\" class=\"collapse accordion-tab-content \">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p>Please contact us by email support@q-ka.com, more details in return policy. It is important that you contact us for return address before returning your product. The unauthorized return address is not acceptable.</p>\t\t\t\t</div>\n\t\t\t</div>\n\t\t</div>\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link \" href=\"#elementor-tab-title-2077\" data-style=\"default\">\n\t\t\t\t\tHow long will take the refund?\t\t\t\t\t</a>\n\t\t\t\t</h4>\n\t\t\t</div>\n\t\t\t<div id=\"elementor-tab-title-2077\" class=\"collapse accordion-tab-content \">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p>Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your paypal, credit card or original method of payment, within a certain amount of days.</p>\t\t\t\t</div>\n\t\t\t</div>\n\t\t</div>\n\t</div>\t\t\t\t</div>\n\t\t","editSettings":{"defaultEditRoute":"content","panel":{"activeTab":"content","activeSection":"section_title"},"activeItemIndex":1}}]}Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your paypal, credit card or original method of payment, within a certain amount of days.